INDUSTRY NEWS

Healthcare Bots tops the Latest Chatbots Market

Published Date | 2018 September 28

Autumn marks the latest raft of statistics to give a sense of where the AI, virtual assistant and Chatbots markets are headed, help drive adoption and nudge businesses to catch the next trend.
Global: There is a rapid growth in the Chatbots market when it comes to the booming health sector. Immense customer demand and a dearth of specialist time boost the bots market for medical professionals, GP surgeries and hospitals. This latest technological advancement will promulgate the future market for Healthcare IT sector in the near future. Modern customers want fast and easy access to information; they need a self-service option; and they need their communications to be appealing and subjective. The healthcare industry is no exemption; patients have parallel anticipations from their healthcare provider as they do with other consumer sectors. Yet repeatedly escalating costs, distinct systems of record, and a dearth of patient engagement, presently plague the industry. The prescription is simple: digitization, multi-channel integration, and bots. Bots deliver a two-way interaction based on text or voice input and draw context from the conversation to meet a user’s needs. Bots can access numerous data silos and systems to deliver necessary information, and do so steadily, in complete agreement with healthcare-relevant standards and regulations. This kind of personalized, all-access method is called “conversational healthcare”. According to BlueWeave Consulting, the increasing dependency on technology and constant developments in the working of artificial intelligence (AI) has significantly boosted the demand for Chatbots market. Additionally, AI has also evolved the way Chatbots responded from a simple answering machine into a smart communicative platform for customer interaction. The Chatbots has greatly benefited business by growing enhancing their marketing strategy with the effective use of Chatbots. Moreover, application of artificial intelligence in consumer electronics has also developed the customer base with the help of Chatbots. Over the past few years, technological developments have enhanced the capability of the many businesses using digital ways to boost their marketing strategy, as voice and messaging services have come into the mainstream usage. Thus, these factors are projected to raise the Chatbots market globally in the near future. All sectors are getting involved in bots and AI owing to its simple, smart and hassle-free attributes. Simple to deploy yet smart, cloud-based services can provide a global 24/7 footprint for any business to grow sales, provide support and help the business to know its customers better. Cloud Chatbots services can help startups to service large numbers of clients. Larger businesses can use both customer and internal facing Chatbots to streamline and make engagement more efficient. With the accurate digital strategy and by employing bots with multi-channel integration, healthcare providers can permit not only their caregivers but also their patients, by providing them an enhanced experience with a self-service option that offers information, resolves issue, and allows access to health records through a simple interaction in real-time. Bots can access data and respond to patients’ requests over a number of channels, regardless of device or location. Furthermore, bots are able to connect healthcare professionals with the necessary data source that meets their requirements. Better informed patients and a positive relationship with their provider leads to overall improved health, awareness, and streamlined service.