Gcc Software As A Service Market

GCC Software as a Service (SaaS) Market, By Deployment Mode (Public Cloud, Private Cloud, Hybrid Cloud); By Application (Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Human Resource Management (HRM), Supply Chain Management (SCM), Business Intelligence & Analytics); By Industry Vertical (BFSI, Healthcare, Retail & E-commerce, IT & Telecom, Education); By Country (Saudi Arabia, UAE, Qatar, Bahrain, Kuwait, Oman), Trend Analysis, Competitive Landscape & Forecast, 2019–2031
- Published Date: June 2025
- Report ID: BWC25319
- Available Format: PDF
- Page: 252
Report Overview
The government-led digital transformation, cloud adoption & hybrid solutions, and regulatory compliance & data protection are expected to drive GCC Software as a Service (SaaS) Market during the forecast period between 2025 and 2031
GCC Software as a Service (SaaS) Market – Industry Trends & Forecast Report, 2031
GCC Software as a Service (SaaS) Market size was estimated at USD 1.5 billion in 2024. During the forecast period between 2025 and 2031, GCC Software as a Service (SaaS) Market size is projected to grow at a CAGR of 18.5% reaching a value of USD 4.91 billion by 2031. Prominent drivers of GCC Software as a Service (SaaS) Market include rapid digital transformation across sectors, increasing demand for scalable and cost-effective enterprise solutions, and the growing adoption of cloud-based services. The GCC SaaS landscape is witnessing a shift, with traditional enterprises gradually embracing agile SaaS-first models, as seen in success stories like Al-Futtaim Group’s Odoo implementation. While large firms such as Saudi Aramco stick to legacy ERP systems, companies like Careem showcase the potential of SaaS-led innovation, and players like Emirates NBD are integrating SaaS solutions to modernize operations. The region’s robust internet infrastructure, business-friendly regulations, and strategic economic initiatives have made it an attractive hub for global SaaS providers. Localization plays a key role in market success, requiring adaptation to cultural norms, Arabic language support, legal compliance, and local payment systems. Events like TechBridge 2024 in Dubai emphasize the growing collaboration between Indian and Gulf SaaS ecosystems, providing a platform for strategic partnerships, innovation, and market insights. With strong support from regional governments, which view SaaS as a tool to streamline operations and drive competitiveness, the sector is primed for growth. However, SaaS companies must navigate challenges such as data privacy laws, localization complexity, and performance governance to succeed. As public and private sectors accelerate digital initiatives, and demand for agile, secure, and user-friendly software rises, the SaaS market in the GCC region is poised for robust expansion, driven by both global innovation and local adaptation.
Software as a Service (SaaS) – Overview
Software as a Service (SaaS) is a cloud-based software distribution model where applications are hosted by a service provider and accessed by users over the internet. Instead of purchasing and installing software on individual devices, users subscribe to SaaS applications, usually on a monthly or annual basis. The SaaS model offers scalability, remote accessibility, and automatic updates, making it cost-effective and efficient for businesses of all sizes. SaaS is commonly used for a variety of applications, including customer relationship management (CRM), enterprise resource planning (ERP), and human resource management. It reduces infrastructure costs and simplifies software maintenance and deployment.
GCC Software as a Service (SaaS) Market
Growth Drivers
Government-led Digital Transformation
Government-led digital transformation initiatives are playing a pivotal role in driving the growth of the Software as a Service (SaaS) market across the Gulf Cooperation Council (GCC) region. According to a recent report by Boston Consulting Group (BCG), countries like Saudi Arabia, the UAE, and Qatar have emerged as global frontrunners in digital government services, with a net satisfaction score of 81%—significantly surpassing the global average. The frequency of digital service usage among GCC citizens is 22% higher than the global norm, reflecting both strong citizen engagement and the region’s commitment to digital innovation. A remarkable 76% of the population now uses AI-powered public services, and 42% expect these services to rival or outperform those of the private sector, indicating heightened expectations and trust in government-led digital solutions. Initiatives such as Saudi Arabia’s National Strategy for Data and AI—expected to contribute SAR 500 billion (USD 133.3 billion) to GDP by 2030—the UAE’s development of the open-source Falcon LLM, and Qatar’s investments in digital upskilling exemplify how national strategies are strengthening cloud infrastructure and AI integration, which are core to SaaS platforms. With a 71% trust level in AI-enabled government services—49 percentage points above the global average, the region has demonstrated a clear advantage in digital governance. To maintain momentum, BCG recommends continuous innovation, user-centric design, accelerated adoption of AI and GenAI, and robust data governance to reinforce public trust. As governments across the GCC continue to invest in digital infrastructure and sovereign AI capabilities, these efforts are collectively accelerating the expansion of the regional SaaS market, positioning the GCC as a global leader in technology-driven public service delivery.
Challenges
High Initial Costs and Integration Challenges
High initial costs and complex integration processes are key factors restraining the growth of the GCC Software as a Service (SaaS) Market. Many organizations, particularly small and medium-sized enterprises, face budget constraints when adopting SaaS solutions due to significant upfront investments in infrastructure, customization, and training. Additionally, integrating SaaS platforms with existing legacy systems poses technical challenges, often requiring specialized expertise and extended timelines. These integration hurdles can lead to operational disruptions and reduced efficiency during the transition period. As a result, despite growing interest in digital transformation, these barriers continue to slow the widespread adoption of SaaS across the GCC region.
Impact of Escalating Geopolitical Tensions on GCC Software as a Service (SaaS) Market
Escalating geopolitical tensions can significantly impact GCC Software as a Service (SaaS) Market by creating uncertainty around data sovereignty, cross-border collaborations, and foreign technology dependencies. Political instability may lead to stricter regulations, affecting cloud data storage and international partnerships. Additionally, supply chain disruptions and rising cybersecurity threats can delay digital transformation initiatives and deter foreign investments. Businesses may hesitate to adopt new SaaS platforms due to concerns over service continuity and data privacy. These tensions can also shift government priorities away from digital infrastructure development, slowing the market’s growth momentum despite increasing demand for cloud-based solutions across the region.
GCC Software as a Service (SaaS) Market
Segmental Coverage
GCC Software as a Service (SaaS) Market – By Deployment Mode
Based on deployment mode, GCC Software as a Service (SaaS) Market is divided into Public Cloud, Private Cloud, and Hybrid Cloud segments. The public cloud segment holds the highest share in GCC Software as a Service (SaaS) Market by deployment mode. It is primarily driven largely by its appeal to organizations, especially small and medium-sized enterprises, seeking cost-effective access to advanced software without major infrastructure investments. The rise of remote work and the growing need for collaborative tools have further accelerated this shift. Moreover, continuous improvements in cloud security and data protection have strengthened enterprise confidence, encouraging broader adoption of public cloud-based SaaS solutions.
GCC Software as a Service (SaaS) Market – By Application
GCC Software as a Service (SaaS) Market by application is divided into Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Human Resource Management (HRM), Supply Chain Management (SCM), and Business Intelligence & Analytics segments. The customer relationship management segment holds the highest share in GCC Software as a Service (SaaS) Market by application. It is primarily due to the increasing focus on digital transformation across businesses. As organizations strive to enhance customer engagement, CRM solutions provide efficient ways to manage customer interactions, improve sales and marketing, and personalize services. The surge in data-driven strategies and the growing demand for customer-centric approaches are major factors driving CRM adoption. Additionally, advancements in artificial intelligence (AI) and machine learning (ML) are enhancing CRM functionalities, enabling predictive analytics and automated services that further boost customer satisfaction. The expansion of e-commerce platforms and the increasing need for secure, scalable CRM systems have also contributed to the segment's dominance in the market. As businesses continue to prioritize customer experience, CRM systems are expected to remain a crucial tool for growth and competitiveness in the GCC region.
GCC Software as a Service (SaaS) Market – By Industry Vertical
On the basis of industry vertical, GCC Software as a Service (SaaS) Market is segmented into BFSI, Healthcare, Retail & E-commerce, IT & Telecom, and Education.
GCC Software as a Service (SaaS) Market – By Country
The in-depth research report on the GCC Furniture Rental Market covers the market in GCC countries: Saudi Arabia, UAE, Qatar, Kuwait, Oman, and Bahrain. UAE holds the highest share in GCC Furniture Rental Market and is expected to maintain dominance during the forecast period. The UAE's rapid advancement in digital innovation has spurred the growth of the Software as a Service (SaaS) industry, offering businesses numerous opportunities to utilize cloud-based solutions. However, navigating the complexities of SaaS agreements remains crucial for both providers and customers, as these contracts define service terms and establish the legal framework of their relationship. The UAE's cloud computing sector, particularly SaaS, is growing rapidly due to smart government initiatives and ongoing digital transformation. As organizations increasingly adopt cloud services, SaaS is expected to continue driving business innovation, reduce infrastructure costs, and provide better service delivery management. With its strong demand across various industries like finance, retail, and hospitality, the UAE is well-positioned to lead in cloud services, which are essential for digital transformation and the integration of technologies like AI and blockchain.
Competitive Landscape
Major players operating in GCC Software as a Service (SaaS) Market include Microsoft, Oracle, Salesforce, SAP, Amazon Web Services (AWS), Google Cloud, Zoom Video Communications, Zendesk, HubSpot, and ServiceNow. To further enhance their market share, these companies employ various strategies, including mergers and acquisitions, partnerships, joint ventures, license agreements, and new product launches.
Scope of the Report
Attributes |
Details |
Years Considered |
Historical Data – 2019–2031 |
Base Year – 2024 |
|
Estimated Year – 2025 |
|
Forecast Period – 2025–2031 |
|
Facts Covered |
Revenue in USD Billion |
Market Coverage |
Saudi Arabia, UAE, Qatar, Kuwait, Oman, Bahrain |
Product/ Service Segmentation |
Deployment Mode, Application, Industry Vertical |
Key Players |
Microsoft, Oracle, Salesforce, SAP, Amazon Web Services (AWS), Google Cloud, Zoom Video Communications, Zendesk, HubSpot, ServiceNow |
By Deployment Mode
-
Public Cloud
-
Private Cloud
-
Hybrid Cloud
By Application
-
Customer Relationship Management (CRM)
-
Enterprise Resource Planning (ERP)
-
Human Resource Management (HRM)
-
Supply Chain Management (SCM)
-
Business Intelligence & Analytics
By Industry Vertical
-
BFSI
-
Healthcare
-
Retail & E-commerce
-
IT & Telecom
-
Education
By Country
-
Saudi Arabia
-
UAE
-
Qatar
-
Bahrain
-
Kuwait
-
Oman
Please Find Below Some Related Report:
-
Global Software As a Service (SaaS) Market - Industry Trends & Forecast Report, 2029
-
UAE Software as a Service Market - Industry Trends & Forecast Report, 2029
-
Saudi Arabia Software as a Service (SaaS) Market - Industry Trends & Forecast Report, 2029
-
Egypt Software as a Service (SaaS) Market – Industry Trends & Forecast Report, 2031
-
South Africa Software as a Service (SaaS) Market - Industry Trends & Forecast Report, 2029
-
Indonesia Software as a Service (SaaS) Market - Industry Trends & Forecast Report, 2029
- Research Framework
- Research Objective
- Product Overview
- Market Segmentation
- Executive Summary
- GCC Software as a Service (SaaS) Market Insights
- Industry Value Chain Analysis
- DROC Analysis
- Growth Drivers
- Government-Led Digital Transformation
- Cloud Adoption & Hybrid Solutions
- Regulatory Compliance & Data Protection
- Restraints
- High Initial Costs & Integration Challenges
- Talent Shortage
- Opportunities
- Sustainability Initiatives
- Expansion of Mid-Sized Enterprises
- Challenges
- Cybersecurity Concerns
- Data Residency & Regulatory Compliance
- Technological Advancement/Recent Developments
- Regulatory Framework
- Porter’s Five Forces Analysis
- Bargaining Power of Suppliers
- Bargaining Power of Buyers
- Threat of New Entrants
- Threat of Substitutes
- Intensity of Rivalry
- Industry Value Chain Analysis
- GCC Software as a Service (SaaS) Market: Marketing Strategies
- GCC Software as a Service (SaaS) Market: Pricing Analysis
- GCC Software as a Service (SaaS) Market Overview
- Market Size & Forecast, 2019–2031
- By Value (USD Billion)
- Market Share & Forecast
- By Deployment Mode
- Public Cloud
- Private Cloud
- Hybrid Cloud
- By Application
- Customer Relationship Management
- Enterprise Resource Planning
- Human Resource Management
- Supply Chain Management
- Business Intelligence & Analytics
- By Industry Vertical
- BFSI
- Healthcare
- Retail & E-commerce
- IT & Telecom
- Education
- By Country
- Saudi Arabia
- UAE
- Qatar
- Bahrain
- Kuwait
- Oman
- By Deployment Mode
- Market Size & Forecast, 2019–2031
- Saudi Arabia Software as a Service (SaaS) Market
- Market Size & Forecast, 2019–2031
- By Value (USD Billion)
- Market Share & Forecast
- By Deployment Mode
- By Application
- By Industry Vertical
- Market Size & Forecast, 2019–2031
- UAE Software as a Service (SaaS) Market
- Market Size & Forecast, 2019–2031
- By Value (USD Billion)
- Market Share & Forecast
- By Deployment Mode
- By Application
- By Industry Vertical
- Market Size & Forecast, 2019–2031
- Qatar Software as a Service (SaaS) Market
- Market Size & Forecast, 2019–2031
- By Value (USD Billion)
- Market Share & Forecast
- By Deployment Mode
- By Application
- By Industry Vertical
- Market Size & Forecast, 2019–2031
- Bahrain Software as a Service (SaaS) Market
- Market Size & Forecast, 2019–2031
- By Value (USD Billion)
- Market Share & Forecast
- By Deployment Mode
- By Application
- By Industry Vertical
- Market Size & Forecast, 2019–2031
- Kuwait Software as a Service (SaaS) Market
- Market Size & Forecast, 2019–2031
- By Value (USD Billion)
- Market Share & Forecast
- By Deployment Mode
- By Application
- By Industry Vertical
- Market Size & Forecast, 2019–2031
- Oman Software as a Service (SaaS) Market
- Market Size & Forecast, 2019–2031
- By Value (USD Billion)
- Market Share & Forecast
- By Deployment Mode
- By Application
- By Industry Vertical
- Market Size & Forecast, 2019–2031
- Competitive Landscape
- List of Key Players and Their Types
- GCC Software as a Service (SaaS) Company Market Share Analysis, 2024
- Competitive Benchmarking, By Operating Parameters
- Key Strategic Developments (Mergers, Acquisitions, Partnerships)
- Impact of Escalating Geopolitical Tensions on GCC Software as a Service (SaaS) Market
- Company Profiles (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, Strategic Outlook, SWOT Analysis)
- Microsoft
- Oracle
- Salesforce
- SAP
- Amazon Web Services (AWS)
- Google Cloud
- Zoom Video Communications
- Zendesk
- HubSpot
- ServiceNow
- Other Prominent Players
- Key Strategic Recommendations
- Research Methodology
- Qualitative Research
- Primary & Secondary Research
- Quantitative Research
- Market Breakdown & Data Triangulation
- Secondary Research
- Primary Research
- Breakdown of Primary Research Respondents, By Country
- Assumptions & Limitations
- Qualitative Research
*Financial information of non-listed companies can be provided as per availability.
**The segmentation and the companies are subject to modifications based on in-depth secondary research for the final deliverable
List of Figures
Figure 1 GCC Software as a Service (SaaS) Segmentation
Figure 2 GCC Software as a Service (SaaS) Market Value Chain Analysis
Figure 3 Company Market Share Analysis, 2024
Figure 4 GCC Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Figure 5 GCC Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 6 GCC Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Figure 7 GCC Software as a Service (SaaS) Market Share, By Country, By Value (USD Billion), 2019−2031
Figure 8 Saudi Arabia Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Figure 9 Saudi Arabia Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Figure 10 Saudi Arabia Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 11 Saudi Arabia Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Figure 12 UAE Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Figure 13 UAE Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 14 UAE Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Figure 15 Qatar Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Figure 16 Qatar Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Figure 17 Qatar Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 18 Qatar Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Figure 19 Bahrain Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Figure 20 Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Figure 21 Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 22 Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Figure 23 Bahrain Software as a Service (SaaS) Market Share, By Organization Size, By Value (USD Billion), 2019−2031
Figure 24 Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Figure 25 Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 26 Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Figure 27 Kuwait Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Figure 28 Kuwait Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Figure 29 Kuwait Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 30 Oman Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Figure 31 Oman Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Figure 32 Oman Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
List of Tables
Table 1 GCC Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Table 2 GCC Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 3 GCC Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 4 GCC Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Table 5 GCC Software as a Service (SaaS) Market Share, By Country, By Value (USD Billion), 2019−2031
Table 6 Saudi Arabia Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Table 7 Saudi Arabia Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 8 Saudi Arabia Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 9 Saudi Arabia Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Table 10 UAE Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 11 UAE Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 12 UAE Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Table 13 Qatar Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Table 14 Qatar Software as a Service (SaaS) Market Size, By Volume (Billion Metric Tons), 2019−2031
Table 15 Qatar Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 16 Qatar Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 17 Qatar Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Table 18 Bahrain Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Table 19 Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 20 Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 21 Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Table 22 Bahrain Software as a Service (SaaS) Market Share, By Organization Size, By Value (USD Billion), 2019−2031
Table 23 Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 24 Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 25 Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Table 26 Kuwait Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031
Table 27 Kuwait Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 28 Kuwait Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 29 Oman Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031
Table 30 Oman Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031
Table 31 Oman Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031
Table 32 Microsoft Company Overview
Table 33 Microsoft Financial Overview
Table 34 Oracle Company Overview
Table 35 Oracle Financial Overview
Table 36 Salesforce Company Overview
Table 37 Salesforce Financial Overview
Table 38 SAP Company Overview
Table 39 SAP Financial Overview
Table 40 Amazon Web Services (AWS) Company Overview
Table 41 Amazon Web Services (AWS) Financial Overview
Table 42 Google Cloud Company Overview
Table 43 Google Cloud Financial Overview
Table 44 Zoom Video Communications Company Overview
Table 45 Zoom Video Communications Financial Overview
Table 46 Zendesk Company Overview
Table 47 Zendesk Financial Overview
Table 48 HubSpot Company Overview
Table 49 HubSpot Financial Overview
Table 50 ServiceNow Company Overview
Table 51 ServiceNow Financial Overview
Market Segmentation
To request a free sample copy of this report, please complete the form below.
We value your investment and offer free customization with every report to fulfil your exact research needs.
Frequently Asked Questions (FAQs):
RELATED REPORTS
WHY CHOOSE US
-
24/7 Research Support
Get your queries resolved from an industry expert. Request for a free product review before report purchase.
-
Custom Research Service
Ask the Analyst to customize an exclusive study to serve your research needs
-
Quality & Accuracy
Ask the Analyst to customize an exclusive study to serve your research needs
-
Data Visualization
As the business world is changing dynamically every day. We need to stay pin point in relation to data management and optimum data utilization
-
Information security
We never share your personal and confidential information. Your personal information is safe and secure with us.