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Gcc Software As A Service Market

Gcc Software As A Service Market

GCC Software as a Service (SaaS) Market, By Deployment Mode (Public Cloud, Private Cloud, Hybrid Cloud); By Application (Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Human Resource Management (HRM), Supply Chain Management (SCM), Business Intelligence & Analytics); By Industry Vertical (BFSI, Healthcare, Retail & E-commerce, IT & Telecom, Education); By Country (Saudi Arabia, UAE, Qatar, Bahrain, Kuwait, Oman), Trend Analysis, Competitive Landscape & Forecast, 2019–2031

  • Published Date: June 2025
  • Report ID: BWC25319
  • Available Format: PDF
  • Page: 252

Report Overview

The government-led digital transformation, cloud adoption & hybrid solutions, and regulatory compliance & data protection are expected to drive GCC Software as a Service (SaaS) Market during the forecast period between 2025 and 2031

GCC Software as a Service (SaaS) Market – Industry Trends & Forecast Report, 2031

GCC Software as a Service (SaaS) Market size was estimated at USD 1.5 billion in 2024. During the forecast period between 2025 and 2031, GCC Software as a Service (SaaS) Market size is projected to grow at a CAGR of 18.5% reaching a value of USD 4.91 billion by 2031. Prominent drivers of GCC Software as a Service (SaaS) Market include rapid digital transformation across sectors, increasing demand for scalable and cost-effective enterprise solutions, and the growing adoption of cloud-based services. The GCC SaaS landscape is witnessing a shift, with traditional enterprises gradually embracing agile SaaS-first models, as seen in success stories like Al-Futtaim Group’s Odoo implementation. While large firms such as Saudi Aramco stick to legacy ERP systems, companies like Careem showcase the potential of SaaS-led innovation, and players like Emirates NBD are integrating SaaS solutions to modernize operations. The region’s robust internet infrastructure, business-friendly regulations, and strategic economic initiatives have made it an attractive hub for global SaaS providers. Localization plays a key role in market success, requiring adaptation to cultural norms, Arabic language support, legal compliance, and local payment systems. Events like TechBridge 2024 in Dubai emphasize the growing collaboration between Indian and Gulf SaaS ecosystems, providing a platform for strategic partnerships, innovation, and market insights. With strong support from regional governments, which view SaaS as a tool to streamline operations and drive competitiveness, the sector is primed for growth. However, SaaS companies must navigate challenges such as data privacy laws, localization complexity, and performance governance to succeed. As public and private sectors accelerate digital initiatives, and demand for agile, secure, and user-friendly software rises, the SaaS market in the GCC region is poised for robust expansion, driven by both global innovation and local adaptation.

GCC Software as a Service Market

Software as a Service (SaaS) – Overview

Software as a Service (SaaS) is a cloud-based software distribution model where applications are hosted by a service provider and accessed by users over the internet. Instead of purchasing and installing software on individual devices, users subscribe to SaaS applications, usually on a monthly or annual basis. The SaaS model offers scalability, remote accessibility, and automatic updates, making it cost-effective and efficient for businesses of all sizes. SaaS is commonly used for a variety of applications, including customer relationship management (CRM), enterprise resource planning (ERP), and human resource management. It reduces infrastructure costs and simplifies software maintenance and deployment.

GCC Software as a Service (SaaS) Market

Growth Drivers

Government-led Digital Transformation

Government-led digital transformation initiatives are playing a pivotal role in driving the growth of the Software as a Service (SaaS) market across the Gulf Cooperation Council (GCC) region. According to a recent report by Boston Consulting Group (BCG), countries like Saudi Arabia, the UAE, and Qatar have emerged as global frontrunners in digital government services, with a net satisfaction score of 81%—significantly surpassing the global average. The frequency of digital service usage among GCC citizens is 22% higher than the global norm, reflecting both strong citizen engagement and the region’s commitment to digital innovation. A remarkable 76% of the population now uses AI-powered public services, and 42% expect these services to rival or outperform those of the private sector, indicating heightened expectations and trust in government-led digital solutions. Initiatives such as Saudi Arabia’s National Strategy for Data and AI—expected to contribute SAR 500 billion (USD 133.3 billion) to GDP by 2030—the UAE’s development of the open-source Falcon LLM, and Qatar’s investments in digital upskilling exemplify how national strategies are strengthening cloud infrastructure and AI integration, which are core to SaaS platforms. With a 71% trust level in AI-enabled government services—49 percentage points above the global average, the region has demonstrated a clear advantage in digital governance. To maintain momentum, BCG recommends continuous innovation, user-centric design, accelerated adoption of AI and GenAI, and robust data governance to reinforce public trust. As governments across the GCC continue to invest in digital infrastructure and sovereign AI capabilities, these efforts are collectively accelerating the expansion of the regional SaaS market, positioning the GCC as a global leader in technology-driven public service delivery.

Challenges

High Initial Costs and Integration Challenges

High initial costs and complex integration processes are key factors restraining the growth of the GCC Software as a Service (SaaS) Market. Many organizations, particularly small and medium-sized enterprises, face budget constraints when adopting SaaS solutions due to significant upfront investments in infrastructure, customization, and training. Additionally, integrating SaaS platforms with existing legacy systems poses technical challenges, often requiring specialized expertise and extended timelines. These integration hurdles can lead to operational disruptions and reduced efficiency during the transition period. As a result, despite growing interest in digital transformation, these barriers continue to slow the widespread adoption of SaaS across the GCC region.

Impact of Escalating Geopolitical Tensions on GCC Software as a Service (SaaS) Market

Escalating geopolitical tensions can significantly impact GCC Software as a Service (SaaS) Market by creating uncertainty around data sovereignty, cross-border collaborations, and foreign technology dependencies. Political instability may lead to stricter regulations, affecting cloud data storage and international partnerships. Additionally, supply chain disruptions and rising cybersecurity threats can delay digital transformation initiatives and deter foreign investments. Businesses may hesitate to adopt new SaaS platforms due to concerns over service continuity and data privacy. These tensions can also shift government priorities away from digital infrastructure development, slowing the market’s growth momentum despite increasing demand for cloud-based solutions across the region.

GCC Software as a Service (SaaS) Market

Segmental Coverage

GCC Software as a Service (SaaS) Market – By Deployment Mode

Based on deployment mode, GCC Software as a Service (SaaS) Market is divided into Public Cloud, Private Cloud, and Hybrid Cloud segments. The public cloud segment holds the highest share in GCC Software as a Service (SaaS) Market by deployment mode. It is primarily driven largely by its appeal to organizations, especially small and medium-sized enterprises, seeking cost-effective access to advanced software without major infrastructure investments. The rise of remote work and the growing need for collaborative tools have further accelerated this shift. Moreover, continuous improvements in cloud security and data protection have strengthened enterprise confidence, encouraging broader adoption of public cloud-based SaaS solutions.

GCC Software as a Service Market Size

GCC Software as a Service (SaaS) Market – By Application

GCC Software as a Service (SaaS) Market by application is divided into Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Human Resource Management (HRM), Supply Chain Management (SCM), and Business Intelligence & Analytics segments. The customer relationship management segment holds the highest share in GCC Software as a Service (SaaS) Market by application. It is primarily due to the increasing focus on digital transformation across businesses. As organizations strive to enhance customer engagement, CRM solutions provide efficient ways to manage customer interactions, improve sales and marketing, and personalize services. The surge in data-driven strategies and the growing demand for customer-centric approaches are major factors driving CRM adoption. Additionally, advancements in artificial intelligence (AI) and machine learning (ML) are enhancing CRM functionalities, enabling predictive analytics and automated services that further boost customer satisfaction. The expansion of e-commerce platforms and the increasing need for secure, scalable CRM systems have also contributed to the segment's dominance in the market. As businesses continue to prioritize customer experience, CRM systems are expected to remain a crucial tool for growth and competitiveness in the GCC region.

GCC Software as a Service (SaaS) Market – By Industry Vertical

On the basis of industry vertical, GCC Software as a Service (SaaS) Market is segmented into BFSI, Healthcare, Retail & E-commerce, IT & Telecom, and Education.

GCC Software as a Service (SaaS) Market – By Country

The in-depth research report on the GCC Furniture Rental Market covers the market in GCC countries: Saudi Arabia, UAE, Qatar, Kuwait, Oman, and Bahrain. UAE holds the highest share in GCC Furniture Rental Market and is expected to maintain dominance during the forecast period. The UAE's rapid advancement in digital innovation has spurred the growth of the Software as a Service (SaaS) industry, offering businesses numerous opportunities to utilize cloud-based solutions. However, navigating the complexities of SaaS agreements remains crucial for both providers and customers, as these contracts define service terms and establish the legal framework of their relationship. The UAE's cloud computing sector, particularly SaaS, is growing rapidly due to smart government initiatives and ongoing digital transformation. As organizations increasingly adopt cloud services, SaaS is expected to continue driving business innovation, reduce infrastructure costs, and provide better service delivery management. With its strong demand across various industries like finance, retail, and hospitality, the UAE is well-positioned to lead in cloud services, which are essential for digital transformation and the integration of technologies like AI and blockchain.

Competitive Landscape

Major players operating in GCC Software as a Service (SaaS) Market include Microsoft, Oracle, Salesforce, SAP, Amazon Web Services (AWS), Google Cloud, Zoom Video Communications, Zendesk, HubSpot, and ServiceNow. To further enhance their market share, these companies employ various strategies, including mergers and acquisitions, partnerships, joint ventures, license agreements, and new product launches.

Scope of the Report

Attributes

Details

Years Considered

Historical Data – 2019–2031

Base Year – 2024

Estimated Year – 2025

Forecast Period – 2025–2031

Facts Covered

Revenue in USD Billion

Market Coverage

Saudi Arabia, UAE, Qatar, Kuwait, Oman, Bahrain

Product/ Service Segmentation

Deployment Mode, Application, Industry Vertical

Key Players

Microsoft, Oracle, Salesforce, SAP, Amazon Web Services (AWS), Google Cloud, Zoom Video Communications, Zendesk, HubSpot, ServiceNow

 

By Deployment Mode

  • Public Cloud

  • Private Cloud

  • Hybrid Cloud

By Application

  • Customer Relationship Management (CRM)

  • Enterprise Resource Planning (ERP)

  • Human Resource Management (HRM)

  • Supply Chain Management (SCM)

  • Business Intelligence & Analytics

By Industry Vertical

  • BFSI

  • Healthcare

  • Retail & E-commerce

  • IT & Telecom

  • Education

By Country

  • Saudi Arabia

  • UAE

  • Qatar

  • Bahrain

  • Kuwait

  • Oman

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  1. Research Framework
    1. Research Objective
    2. Product Overview
    3. Market Segmentation
  2. Executive Summary
  3. GCC Software as a Service (SaaS) Market Insights
    1. Industry Value Chain Analysis
      1. DROC Analysis
      2. Growth Drivers
        1. Government-Led Digital Transformation
        2. Cloud Adoption & Hybrid Solutions
        3. Regulatory Compliance & Data Protection
      3. Restraints
        1. High Initial Costs & Integration Challenges
        2. Talent Shortage
      4. Opportunities
        1. Sustainability Initiatives
        2. Expansion of Mid-Sized Enterprises
      5. Challenges
        1. Cybersecurity Concerns
        2. Data Residency & Regulatory Compliance
    2. Technological Advancement/Recent Developments
    3. Regulatory Framework
    4. Porter’s Five Forces Analysis
      1. Bargaining Power of Suppliers
      2. Bargaining Power of Buyers
      3. Threat of New Entrants
      4. Threat of Substitutes
      5. Intensity of Rivalry
  4. GCC Software as a Service (SaaS) Market: Marketing Strategies
  5. GCC Software as a Service (SaaS) Market: Pricing Analysis
  6. GCC Software as a Service (SaaS) Market Overview
    1. Market Size & Forecast, 2019–2031
      1. By Value (USD Billion)
    2. Market Share & Forecast
      1. By Deployment Mode
        1. Public Cloud
        2. Private Cloud
        3. Hybrid Cloud
      2. By Application
        1. Customer Relationship Management
        2. Enterprise Resource Planning
        3. Human Resource Management
        4. Supply Chain Management
        5. Business Intelligence & Analytics
      3. By Industry Vertical
        1. BFSI
        2. Healthcare
        3. Retail & E-commerce
        4. IT & Telecom
        5. Education
      4. By Country
        1. Saudi Arabia
        2. UAE
        3. Qatar
        4. Bahrain
        5. Kuwait
        6. Oman
  7. Saudi Arabia Software as a Service (SaaS) Market
    1. Market Size & Forecast, 2019–2031
      1. By Value (USD Billion)
    2. Market Share & Forecast
      1. By Deployment Mode
      2. By Application
      3. By Industry Vertical
  8. UAE Software as a Service (SaaS) Market
    1. Market Size & Forecast, 2019–2031
      1. By Value (USD Billion)
    2. Market Share & Forecast
      1. By Deployment Mode
      2. By Application
      3. By Industry Vertical
  9. Qatar Software as a Service (SaaS) Market
    1. Market Size & Forecast, 2019–2031
      1. By Value (USD Billion)
    2. Market Share & Forecast
      1. By Deployment Mode
      2. By Application
      3. By Industry Vertical
  10. Bahrain Software as a Service (SaaS) Market
    1. Market Size & Forecast, 2019–2031
      1. By Value (USD Billion)
    2. Market Share & Forecast
      1. By Deployment Mode
      2. By Application
      3. By Industry Vertical
  11. Kuwait Software as a Service (SaaS) Market
    1. Market Size & Forecast, 2019–2031
      1. By Value (USD Billion)
    2. Market Share & Forecast
      1. By Deployment Mode
      2. By Application
      3. By Industry Vertical
  12. Oman Software as a Service (SaaS) Market
    1. Market Size & Forecast, 2019–2031
      1. By Value (USD Billion)
    2. Market Share & Forecast
      1. By Deployment Mode
      2. By Application
      3. By Industry Vertical
  13. Competitive Landscape
    1. List of Key Players and Their Types
    2. GCC Software as a Service (SaaS) Company Market Share Analysis, 2024
    3. Competitive Benchmarking, By Operating Parameters
    4. Key Strategic Developments (Mergers, Acquisitions, Partnerships)
  14. Impact of Escalating Geopolitical Tensions on GCC Software as a Service (SaaS) Market
  15. Company Profiles (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, Strategic Outlook, SWOT Analysis)
    1. Microsoft
    2. Oracle
    3. Salesforce
    4. SAP
    5. Amazon Web Services (AWS)
    6. Google Cloud
    7. Zoom Video Communications
    8. Zendesk
    9. HubSpot
    10. ServiceNow
    11. Other Prominent Players
  16. Key Strategic Recommendations
  17. Research Methodology
    1.  Qualitative Research
      1.  Primary & Secondary Research
    2.  Quantitative Research
    3.  Market Breakdown & Data Triangulation
      1.  Secondary Research
      2.  Primary Research
    4.  Breakdown of Primary Research Respondents, By Country
    5.  Assumptions & Limitations

*Financial information of non-listed companies can be provided as per availability.

**The segmentation and the companies are subject to modifications based on in-depth secondary research for the final deliverable

 

List of Figures

 

Figure 1       GCC Software as a Service (SaaS) Segmentation

Figure 2       GCC Software as a Service (SaaS) Market Value Chain Analysis

Figure 3       Company Market Share Analysis, 2024

Figure 4       GCC Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Figure 5       GCC Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 6       GCC Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Figure 7       GCC Software as a Service (SaaS) Market Share, By Country, By Value (USD Billion), 2019−2031

Figure 8       Saudi Arabia Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Figure 9       Saudi Arabia Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Figure 10     Saudi Arabia Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 11     Saudi Arabia Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Figure 12     UAE Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Figure 13     UAE Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 14     UAE Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Figure 15     Qatar Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Figure 16     Qatar Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Figure 17     Qatar Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 18     Qatar Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Figure 19     Bahrain Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Figure 20     Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Figure 21     Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 22     Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Figure 23     Bahrain Software as a Service (SaaS) Market Share, By Organization Size, By Value (USD Billion), 2019−2031

Figure 24     Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Figure 25     Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 26     Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Figure 27     Kuwait Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Figure 28     Kuwait Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Figure 29     Kuwait Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 30     Oman Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Figure 31     Oman Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Figure 32     Oman Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

 

List of Tables

 

Table 1        GCC Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Table 2        GCC Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 3        GCC Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 4        GCC Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Table 5        GCC Software as a Service (SaaS) Market Share, By Country, By Value (USD Billion), 2019−2031

Table 6 Saudi Arabia Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Table 7 Saudi Arabia Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 8 Saudi Arabia Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 9 Saudi Arabia Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Table 10      UAE Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 11      UAE Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 12      UAE Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Table 13      Qatar Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Table 14      Qatar Software as a Service (SaaS) Market Size, By Volume (Billion Metric Tons), 2019−2031

Table 15      Qatar Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 16      Qatar Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 17      Qatar Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Table 18      Bahrain Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Table 19      Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 20      Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 21      Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Table 22      Bahrain Software as a Service (SaaS) Market Share, By Organization Size, By Value (USD Billion), 2019−2031

Table 23      Bahrain Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 24      Bahrain Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 25      Bahrain Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Table 26      Kuwait Software as a Service (SaaS) Market Size, By Value (USD Billion), 2019−2031

Table 27      Kuwait Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 28      Kuwait Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 29      Oman Software as a Service (SaaS) Market Share, By Deployment Mode, By Value (USD Billion), 2019−2031

Table 30      Oman Software as a Service (SaaS) Market Share, By Application, By Value (USD Billion), 2019−2031

Table 31      Oman Software as a Service (SaaS) Market Share, By Industry Vertical, By Value (USD Billion), 2019−2031

Table 32      Microsoft Company Overview

Table 33      Microsoft Financial Overview

Table 34      Oracle Company Overview

Table 35      Oracle Financial Overview

Table 36      Salesforce Company Overview

Table 37      Salesforce Financial Overview

Table 38      SAP Company Overview

Table 39      SAP Financial Overview

Table 40      Amazon Web Services (AWS) Company Overview

Table 41      Amazon Web Services (AWS) Financial Overview

Table 42      Google Cloud Company Overview

Table 43      Google Cloud Financial Overview

Table 44      Zoom Video Communications Company Overview

Table 45      Zoom Video Communications Financial Overview

Table 46      Zendesk Company Overview

Table 47      Zendesk Financial Overview

Table 48      HubSpot Company Overview

Table 49      HubSpot Financial Overview

Table 50      ServiceNow Company Overview

Table 51      ServiceNow Financial Overview

 

Market Segmentation

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Frequently Asked Questions (FAQs):

Ans: GCC Software as a Service (SaaS) Market size by value was estimated at USD 1.5 billion in 2024.
Ans: GCC Software as a Service (SaaS) Market is expected to grow at CAGR of 18.5% period between 2025 and 2031.
Ans: By 2031, GCC Software as a Service (SaaS) Market size is forecast to reach a value of USD 4.91 billion.
Ans: The growth of GCC Software as a Service (SaaS) Market is primarily driven by the government-led digital transformation, cloud adoption & hybrid solutions, and regulatory compliance & data protection.
Ans: Key players in GCC Software as a Service (SaaS) Market include Microsoft, Oracle, Salesforce, SAP, Amazon Web Services (AWS), Google Cloud, Zoom Video Communications, Zendesk, HubSpot, and ServiceNow.
Ans: The customer relationship management segment is expected to grow at the fastest CAGR in GCC Software as a Service (SaaS) Market during the forecast period between 2025 and 2031.
Ans: The UAE holds a significant market share in GCC Software as a Service (SaaS) Market.