Global Video Conferencing
Market Forecast and Trends
changing face of business ecosystems has made IT a crucial aspect of
sustainable business growth. Massive investment in cloud services is one of the
factors testifying to the rapid transition of businesses to digital technology.
With the 'customer-first' approach as their primary cornerstone, Salesforce
services help end-users identify and address gaps in their business models,
which, in turn, would help them level up their business performance.
technological developments in the global sales force services market, business
organizations are gradually drifting away from completely on-site solutions and
making way for three emerging cloud computing services, namely Software as a
Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service
(IaaS). Due to their compatibility and numerous features, various CRM tools,
such as salesforce services, are adopted by companies of different sizes. These
cloud computing services offer viable solutions to meet the growing and diverse
needs of customers around the globe.
Global Salesforce Service Market: Overview
As Salesforce services challenge the
'one-size-fits-all' concept, service providers offer end-to-end assistance to
help end-users get services that are best suited to their needs. With thousands
of Salesforce implementations across multiple companies, Salesforce service
providers are focusing extensively on creating meaningful experiences to
generate significant profits. Companies create opportunities with an increasing
focus on improving customer engagement and interaction is a key imperative
driving growth and profitability in competitive spaces.
Salesforce Service technology can change
dynamics in the strategic balance of power, military affairs, and trade.
Governments of different countries are planning to expand exploratory research
into new technologies for the development and development of Salesforce Service
solutions. Rising government investments in salesforce service solutions for a
wide range of applications are expected to boost the growth of the global Salesforce
Leveraging Artificial Intelligence (AI) Capabilities
Salesforce services are integrated with
AI capabilities that enable users to develop custom AI platforms to predict
business outcomes, such as the lifetime value of a service, to train and deploy
customized bots as per the Business CRM suite. Also, with the help of advanced
machine learning technology, these platforms can identify the intent of the
body text and then help organizations to make effective decisions. AI helps to
recognize the relevant patterns in company data to avoid any deviations from
the target action plan and improve productivity. As a result, leveraging the AI
capabilities of salesforce services is a significant driver of market growth.
Increasing Adoption in the BFSI
Increased adoption of sales force
services in the BFSI industry is the main driver of market growth across the
globe. Asia-pacific is expected to record the fastest growth in the market in
all regions during the forecast period. Economic development, increased IT
expenditure, the growing adoption of advanced technologies and the growing BFSI
industry are key factors driving the growth of the Asia-pacific market.
Global Salesforce Service
Based on Service Type, Global Salesforce Service Market is
segmented into Planning, Execution, and System Management. The system
management category in the service type segment is expected to record the
fastest growth in the forecast period. This can be primarily attributed to the
increasing demand for the monitoring of sales forces. It provides smart alerts
to support teams to predict and prevent all major issues related to customer
relationship management (CRM) applications that, in turn, help to streamline
Global Salesforce Service
Based on Industry Vertical, Global Salesforce Service Market
is segmented into BFSI, Manufacturing, Government, Retail & E-Commerce,
Healthcare, IT & Telecom and Others. The BFSI industry held the largest
market share in salesforce services in the previous year and is further
projected to see the fastest growth in the forecast period. The increase in
BFSI can be attributed to the strong focus of the BFSI sector on customer
engagement through digital applications and improved payment services.
Global Salesforce Service
Market: Regional Insights
Based on region, the global Salesforce Service market
segmented into North America, Europe, Asia Pacific, Latin America, and Middle
East & Africa. It is estimated that North America accounts for a large part
of the global market for sales services. Most of the large, medium and small
organizations in the region make significant investments in salesforce services
to maximize revenue and maintain market position. This encouraged salesforce
service providers to reach a larger audience base across major regions of the
world, including Canada, the U.S., China, and India.
The major players in the global Salesforce
Service are SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com
Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems
Inc., Verint Systems Inc., Tata Consultancy Services Limited, and AT&T Inc.
and Other prominent player.
2020: DXC Technology (NYSE: DXC), the world’s leading independent, end-to-end
IT services company, announced the launch of the community edition of springday,
a digital evidence-based wellbeing platform designed to reduce psychological
Ø March, 2019: Adobe
unveiled the Adobe Digital Economy Index, the first real-time barometer of the
digital economy, which analyzes trillions of online transactions across 100
million product SKUs in 18 product categories. Growing at a faster pace than
the economy as a whole, the digital economy has never been more important than
during the COVID-19 pandemic as consumers and businesses across the globe grapple
with a digital-only reality. More broadly, as the digital economy continues to
evolve, the need to accurately track online prices and actual spending to
better understand trends and predict changes across industries and countries
becomes even more critical.
By Service Type
Ø North America
Ø Asia Pacific
Ø Latin America
Ø Middle East &
The objective of the Study:
Ø To analyze and forecast the global Salesforce
Service Market size of the market in terms of value.
Ø To examine the careful market segmentation and
forecast the market size, in terms of value, based on the region by segmenting.
Ø The Global Salesforce Service Market segmented into
five regions, namely, North America, Europe, Asia Pacific, Latin America,
Middle East & Africa and their leading countries.
Ø To outline, categorized, and forecast the global Salesforce
Service Market based on service type, deployment model, application, and industry
Ø To examine competitive developments like
technological advancement, services, and regulative framework within the global
Salesforce Service Market.
Ø To highlight the impact analysis of the factors
affecting the market dynamics such as drivers, restraints, opportunities, and
Ø To strategically profile the key players and comprehensively
analyze their market shares along with detailing the competitive landscape for