The Global Smart Ticketing Market - Industry Trends & Forecast Report 2027
The global smart ticketing market was
worth USD 6.57 billion in the year 2020. The study reveals that the market
is projected to grow at the CAGR of 12.4% during 2021-2027 (forecast
period), earning revenue of around USD
15.0 billion by the end of 2027. An increase in the demand for transparent solutions
through which transport, entertainment, healthcare, BFSI sector (banking,
financial services & insurance) and sports industry are digitalizing their
past billing system has impacted the growth of the smart ticketing market. Furthermore,
technological advances such as QR codes, open systems, radio frequency
recognition, and others offered by key market players have provided consumers
with a variety of payment options. The popularity of smart ticketing has also
grown as a result of these cost-effective technological solutions, as well as
the blockchain system, rapid transit, and demand for contactless bank cards.
Global Smart Ticketing Market Overview
ticketing is a billing/ticketing method in which the transaction data is
processed digitally on a microchip rather than being printed on paper. The
smart ticketing market is gaining prominence across industries, especially in transportation,
sports, entertainment, BFSI, and healthcare. The growing demand for transparency
solutions that enable players in the transportation, sports, and entertainment industries
to digitize their current billing systems is propelling the growth of the
global smart ticketing market. Consumers have also been drawn to the smart
ticketing market due to the convenience offered by smart ticketing, which
includes cashless transactions, mobile app services, contactless cards,
and blockchain-based security. However, the smart ticketing industry faces a
number of challenges around the world, including high setup costs and the need
for a centralized system framework.
Global Smart Ticketing Market Trends
Utilization Boosting Market Growth
of the problems witnessed in the smart ticketing market are fraudulent
bookings, incomplete sales of tickets, purchases from the secondary market, and
a lack of a standard refund system. Since there are no ticket resale protocols,
tickets are often brought in bulk via bot networks and sold at higher rates on
other platforms. Since organizers do not know
the identity of users at stadiums, concerts, and other similar activities,
security becomes a major concern. The recent incorporation of blockchain
services uniformly in the smart ticketing market has created transparency in
the ticket booking process. Now, organizers can set criteria for refunds,
resales, exchange, and pricing through smart ticketing. This breakthrough in
data privacy has enhanced confidence and drawn customers all over the world to
the smart ticketing industry.
Demand for Contactless Tickets Fuelling Growth for the Market
in technology like contactless payments and wearable ticket technology have
enabled the development of the smart ticketing market. Consumers are
increasingly drawn to the use of smart tickets in the form of rings, bracelets,
keychains, contactless rings, and other no-contact accessories. For instance, in
2019, FIFA Women’s World Cup tournament used the funky ToviSorga bracelets as
tickets for admission. Many key market players like Thales are investing in
this development to increase customer reach and expand the market.
Initial Set-Up Cost Restricting the Growth of the Smart Ticketing Market
transportation sector is the major end-user of the smart ticketing market. Within
the transportation sector, the public transportation network is maintained and
supported by entities such as infrastructure providers, component
manufacturers, and service providers for the proper working of the smart
ticketing system, which usually requires huge investments. The system utilizes
a very complicated framework of networks and components to function
efficiently. Thus, it requires a lot of capital to set up and maintain its various
establishments. These huge investments limit the expansion of the market. As a
result, the high costs of the initial setup of these various components are
creating a stumbling block in the demand for the smart ticketing industry.
of COVID-19 on Smart Ticketing Market
outbreak of the COVID-19 has severely affected the growth of the smart
ticketing market. The biggest end-user of smart ticketing services, i.e.,
transportation, has suffered major losses during this period. For instance, since
March 2020, there has been a large decrease in transportation activities worldwide
due to the travel restrictions imposed by the government to curb the spread of
the deadly coronavirus. Among all nations, Europe has witnessed tremendous revenue
loss in transportation due to social distancing, travel ban, and limited
transportation services. These losses have also affected the smart ticketing
industry, which has seen a decrease in usage during the pandemic era. Apart
from transportation services, its utilization also declined in toll & fare
collection, entertainment billing, stadium events ticket booking, and others. This
decline can be attributed to public health restrictions that have prohibited
people from using these services.
Smart Ticketing Market: By Application
Based on product, the smart ticketing market
type has been categorized into sports &
entertainment, transport and others. The transportation segment dominates the
market with the largest share. Because of changes in living standards and the
busy lifestyles of the general public, smart ticketing systems are now being
used to book tickets for travel and even parking, in advance. These services
allow consumers to book or buy tickets on credit (credit shell) before they travel,
aiding in increasing their travel efficiency and reducing boarding time and queues.
In the parking industry, smart ticket systems are used to convert details from
vehicle license plates into parking tickets. With an increase in the number of
parking spaces around airports, shopping malls, and hospitals, this segment is
rapidly growing year over year.
Ticketing Market: By Component
on components, the smart ticketing market has been categorized into hardware,
software, and service. The software segment is again categorized into radio
frequency identification (RFID), near field communication system, and others.
The software segment of the smart ticketing market holds the largest share.
This growth can be attributed to the widespread use of near-field communication
(NFC) systems in the ticketing market. This segment is increasingly growing in
popularity because it is simple to incorporate into mobile devices such as
smartphones, tablet PCs, and portable computing devices such as laptops and
computers to ensure the seamless operation of smart tickets. The growing use of
smart devices and their use in smart ticketing globally has accelerated the
growth of the software segment of the smart ticketing market.
Ticketing Market Regional Insights
The smart ticketing market is categorized into North
America, Europe, the Asia-Pacific, Latin America, and the Middle East &
Africa. Out of these regions, Europe has the largest
market share in the global smart ticketing market. Countries like Germany and
France have the largest tourism industry and transit networks. This has
promoted the use of smart tickets through contactless mobile ticketing. The
adoption of technological innovations in European countries, and the increasing
acceptance of NFC, wristbands, and stickers with QR codes in many
stadium events have been fueling the growth of
Europe's smart ticketing industry.
Asia-Pacific is expected to grow at the fastest rate during the forecast
period. The need for a sophisticated automated fare collection system in
emerging economies such as India, Indonesia, Malaysia, and Thailand has
increased the demand for smart ticketing services in the Asia Pacific. With
technologies such as smart cards and NFC-enabled devices, there is a focus on
widely incorporating these services in transportation systems. Additionally, countries
such as Japan and China are investing to make more advances to make their transit
systems more technologically advanced. In addition, the increased usage of
smartphones has caused a spike in the use of mobile-based smart ticketing
services in APAC countries.
Ticketing Market Competitive Landscape
smart ticketing market is moderately fragmented and is exhibiting the entry of
new players with favorable government initiatives in favor of the market. The
key players dominating the market are HID Global Corporation, Thales
Digital Identity, and Security, NXP Semiconductors N.V., Giesecke & Devrient GmbH, Infineon Technologies AG, CPI Card Group Inc, Inside
Corporation, Atsuk, Cammax Limited, Conduent
Inc., and other prominent players. The market players are investing in offering
integrated payment solutions to increase customer reach. To maintain a
competitive edge in the market, the key players have started employing
analytics to track passenger travel patterns. With this knowledge, the players
can offer customized services to their consumers.
In April 2021, Calypso Networks Association and NFC Forum signed a
Memorandum of Understanding to educate the market about the benefits of using
NFC technology to provide secure, innovative smart ticketing services to
In March 2021, the Government of Queensland celebrated the success of its
smart ticketing trial, which enabled the commuters of the Gold Coast to pay for
transportation using bank cards and smartwatches. The government spent USD 371
million on the initiative.
data – 2017-2020
Year – 2020
– 2021 – 2027
in USD Billion
Canada, Germany, the U.K., France, Italy, Spain, Belgium, Netherlands,
Russia, Brazil, Mexico, Argentina, Colombia, Japan, South Korea, China,
India, Australia, New Zealand, UAE, South Africa, Saudi Arabia, Turkey,
Kuwait, Qatar, Nigeria, Kenya, Iran
By Product Type, By
System, By Application, By Component, and By Region
players in the market are HID Global Corporation, Thales Digital Identity and Security, NXP Semiconductors N.V., Giesecke
& Devrient GmbH, Infineon Technologies AG, CPI
Card Group Inc, Inside
Corporation, Atsuke, Cammax Limited, Conduent
Open payment system
- North America
- The Asia-Pacific
- Latin America
- The Middle-East & Africa
- What is the current size of the global Smart
Answer: The smart
ticketing market reached USD 6.57
billion in 2020 across the globe.
- What are the major factors driving the growth of
the Smart Ticketing market?
Answer: Some of the key market drivers include increasing demand and
utilization of smart ticketing services in the sports, transport, and
healthcare industry. The ease of cashless transactions, smart cards, and secure
processing is also contributing to the growth of the smart ticketing industry
3. Who are the key players in the global smart ticketing market?
Answer: The key players in the global market are HID Global Corporation, Thales Digital Identity and Security, NXP Semiconductors N.V., Giesecke & Devrient GmbH, Infineon
Technologies AG, CPI
Card Group Inc, Inside
Corporation, Atsuke, Cammax Limited, Conduent
Inc., and other prominent players.
segment accounted for the largest share in the global smart ticketing market?
Answer: The transportation segment accounted for the
largest share in the global smart
region is growing at a higher rate in the global smart ticketing market?
Answer: The Asia-Pacific region is growing at a higher
rate in the global smart ticketing market.