Global Healthcare Bpo Market Bwc19347

Global Healthcare BPO Market, by Services (Front-end Services, Claims Management, Back-office Operations, and Others), by Provider Services (Patient Enrollment & Strategic Planning, Revenue Cycle Management, and Patient Care), by Pharmaceutical Services (R&D Services, Manufacturing Services, and Non-clinical Services), By Region (North America, Europe, Asia Pacific, Middle East & Africa and Latin America); Trend Analysis, Competitive Market Share & Forecast, 2015-2025

  • Published Date: November 2019
  • Report ID: BWC19347
  • Available Format: PDF
  • Page: 125

Report Overview

Global Healthcare BPO Market: Overview

Global Healthcare BPO Market was approximately valued at USD 191.6 billion. The market is also projected to grow at a CAGR of 10.2% and is estimated to reach a valuation of approximately USD 312.4 billion in the year 2025. Business process outsourcing (BPO) is a procedure that empowers healthcare providers to choose the fittest outsider sellers for specific business forms. This enables emergency clinics and therapeutic experts to invest their significant energy in the tolerant consideration, over other ordinary occupations in the workplace. Variables that are answerable for the development of the market remember fast increment for clinical process outsourcing (CPO), execution of PPACA constrained social insurance player to advance toward redistributing, and fewer blunders in a few non-basic capacities, similar to fund and bookkeeping, client care administrations, and so on.

Another significant driving factor is the ascent of close to shore redistributing goals and access to innovation. As close to shoring gives organizations the upside of likeness in culture, time zone, and dialects, and encourages them to convey better-quality administrations, the organizations have begun re-appropriating their business procedures to BPO specialist co-ops in a similar district. Organizations have additionally begun concentrating on ensuring their re-appropriated organizations and limiting the financial dangers, through the comparative case and guideline frameworks, which may help the development of close to shore re-appropriating goals and access to innovation.

Cloud-based BPO has altered the business re-appropriating procedures and enables medicinal services associations to lessen the expenses, build up the worldwide conveyance models, and give secure information get to. Inferable from their advantages, an expanded number of appropriation of cloud-based BPO administrations is foreseen later on. Consequently, the previously mentioned components have added to the development of the global healthcare BPO market.

The development of the revenue cycle management (RCM) market is credited to an expansion in government activities, to help the appropriation of RCM arrangements, expanding income misfortune because of charging blunders, and expanding reception of EHR/EMR. Most medical clinics are directly subject to outsider suppliers for forswearing the board administration, as they come up short on the master information and time to deal with the repayment procedure. Most normal charging blunders incorporate inability to check protection, recording a deficient case, coding mistakes, absence of particularity, and missing documenting cutoff times.

Global Healthcare BPO Market: Type Insight

The Global Healthcare BPO Market is segmented on the basis of its provider services, services, pharmaceutical services, and regional demand. Based on its services, the market is divided into Integrated Front-end Services, Claims Management, Back-office Operations, and Others. On the basis of its Provider Services, the market is bifurcated into Patient Enrollment & Strategic Planning, Revenue Cycle Management, and Patient Care. Based on its Pharmaceutical Services, the market is sectioned into R&D Services, Manufacturing Services, and Non-clinical Services. Geographically, the Global Healthcare BPO Market is divided into global regions like Europe, North America, Asia- Pacific, Middle East, LATAM, and Africa.

Global Healthcare BPO Market: Regional Insight

As of now, North America rules the Global Healthcare BPO Market and is required to proceed with its fortress for a couple of more years. In the North America region, the United States holds the biggest piece of the overall industry. This can be significantly credited to the nearness of a solid repayment system, higher expenditure in public and private sector healthcare organizations, and a high level of guarantee records. There is a portion of the elements driving the development of the market, in the locale.

Global Healthcare BPO Market: Competitive Insight

The major players in the Global Healthcare BPO Market includes companies like Genpact (Bermuda), IBM Corporation (US), Infosys (India), Lonza (Switzerland), Omega Healthcare (India), and Quintiles IMS (US), Accenture (Ireland), Cognizant (US), Firstsource Solutions (India), GeBBS Healthcare Solutions (US), among others.

The objective of the Study:

To analyze and forecast the Global Healthcare BPO Market size of the market, in terms of value.

To examine the careful market segmentation and forecast the market size, in terms value, based on the region by segmenting the Global Healthcare BPO Market into five regions, namely, North America, Europe, Asia Pacific, Middle East, South America and their leading countries.

To outline, categorized and forecast the global Healthcare BPO Market based on the type and Application.

To examine competitive developments like technological advancement, services, and regulative framework within the global Healthcare BPO Market.

To highlight the impact analysis of the factors, affecting the market dynamics such as drivers, restraints, opportunities, and challenges.

To strategically profile the key players and comprehensively analyze their market shares along with detailing the competitive landscape for market leaders.

Scope of the Report

By Services

·         Front-end Services

·         Claims Management

·         Back-office Operations

·         Others

     By Provider Services

·         Patient Enrollment & Strategic Planning

·         Revenue Cycle Management

·         Patient Care

     By Pharmaceutical Services

·         R&D Services

·         Manufacturing Services

·         Non-clinical Services

Besides, the report provides an analysis of the Global Healthcare BPO Market with respect to the following geographic segments:

North America

·         U.S.

·         Rest of North America


·         France

·         The UK

·         Spain

·         Germany

·         Italy

·         Rest of Europe

Asia Pacific

·         China

·         Japan

·         India

·         Southeast Asia

·         Rest of Asia Pacific

Middle East and Africa

·         Southern Africa

·         Rest of Middle East and Africa

Latin America

·         Brazil

·         Rest of Latin America

Business Questions answer by the report

·         How will the market drivers, restraints and opportunities affect the market dynamics?

·         What will be the market size in terms of value and volume and market statistics with a detailed classification?

·         Which segment dominates the market or region and one will be the fastest growing and why?

·         A comprehensive survey of the competitive landscape and the market participant players

·         Analysis of strategy adopted by the key player and their impact on other players.

Customization Scope for the Client

Client satisfaction is our first and last priority and that’s why BlueWeave Consulting offers customization according to Company’s specific needs. The following customization options are available for the report:

Additional Company Information

·         With five additional company detail analysis

·         Additional country analysis

·         Detailed segment analysis

1.    Research Framework

1.1. Research Objective

1.2. Product Overview

1.3. Market Segmentation

2.    Research Methodology

2.1. Qualitative Research

2.1.1.   Primary & Secondary Sources

2.2. Quantitative Research

2.2.1.   Primary & Secondary Sources

2.3. Breakdown of Primary Research Respondents, By Region

2.3.1.   Secondary Research

2.3.2.   Primary Research

2.4. Breakdown of Primary Research Respondents

2.5. Market Size Estimation

2.6. Assumption for the Study

2.7. Market Breakdown & Data Triangulation

3.    Executive Summary

4.    Global Healthcare BPO Industry Insights

4.1. Industry Value Chain Analysis

4.1.1.   Vendor Matrix

4.2. DROC Analysis

4.2.1.   Growth Drivers

4.2.2.   Restraints

4.2.3.   Opportunities

4.2.4.   Challenges

4.3. Technological Landscape

4.4. Regulatory Framework

4.5. Company market share analysis,2019

4.6. Porter’s Five forces analysis

4.6.1.   Bargaining Power of Suppliers

4.6.2.   Bargaining Power of Buyers

4.6.3.   Threat of New Entrants

4.6.4.   Threat of Substitutes

4.6.5.   Intensity of Rivalry

4.7. Strategic Outlook

5.    Global Healthcare BPO Market Overview

5.1. Market Size & Forecast 2016-2026

5.1.1.   By Value (USD)

5.2. Market Share & Forecast

5.2.1.   By Payer Service       Claims Management       Integrated Front-end Services and Back-office Operations       Member Management       Product Development and Business Acquisition (PDBA)       Provider Management       Billing & Accounts Management Services       HR Services       Others

5.2.2.   By Provider Services       Patient Enrollment & Strategic Planning       Revenue Cycle Management       Patient Care

5.2.3.   By Pharmaceutical Services       R&D Services       Manufacturing Services       Non-clinical Services

5.2.4.   By Region       North America       Europe       Asia Pacific       Latin America       Middle East & Africa

6.    North America Healthcare BPO Market

6.1. Market estimates & forecast

6.1.1.   By Payer Service

6.1.2.   By Provider Services

6.1.3.   By Pharmaceutical Services

6.1.4.   By Country       U.S       Canada

7.    Europe Healthcare BPO Market

7.1. Market estimates & forecast

7.1.1.   By Payer Service

7.1.2.   By Provider Services

7.1.3.   By Pharmaceutical Services

7.1.4.   By Country       Germany       U.K       France       Italy       Rest of Europe

8.    Asia Pacific Healthcare BPO Market

8.1. Market estimates & forecast

8.1.1.   By Payer Service

8.1.2.   By Provider Services

8.1.3.   By Pharmaceutical Services

8.1.4.   By Country       China       India       Japan       Rest of APAC

9.    Latin America Healthcare BPO Market

9.1. Market estimates & forecast

9.1.1.   By Payer Service

9.1.2.   By Provider Services

9.1.3.   By Pharmaceutical Services

9.1.4.   By Country       Brazil       Argentina       Rest of Latin America

10.Middle East & Africa Healthcare BPO Market

10.1.             Market estimates & forecast

10.1.1.                By Payer Service

10.1.2.                By Provider Services

10.1.3.                By Pharmaceutical Services

10.1.4.                By Country    Saudi Arabia    UAE    South Africa    Rest of MEA

11.Company Profile (Company Overview, Financial Matrix, Key Product landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook) *

11.1.             Tata Consultancy Services

11.2.             WNS (Holdings)

11.3.             Xerox

11.4.             R1 RCM

11.5.             Quintiles IMS Holdings

11.6.             Omega Healthcare

11.7.             Lonza

11.8.             Invensis Technologies

11.9.             Infosys

11.10.          IBM

11.11.          Genpact

11.12.          Gebbs Healthcare Solutions

11.13.          Firstsource Solutions

11.14.          Cognizant Technology Solutions

11.15.          Accenture

11.16.          Other Prominent Players


* Financial information of non-listed Companies will be provided as per availability

**The segmentation and the companies are subjected to modifications based on in-depth secondary for the final deliverable

Market Segmentation

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